Belief-behavior conversations, as we discussed in our e-book: Revitalize and Retain Staff, aim to address the root causes behind actions, rather than merely correcting surface-level behavior. Pixar’s leadership used this approach to facilitate open, meaningful dialogues, helping the team uncover the underlying beliefs fueling their actions. Once these beliefs were identified, leaders guided team members toward reframing them, creating lasting behavioral change.
Refuse to Walk by Shoddy Millennial Behavior Again
I had an opportunity - yes let’s call it opportunity - to callout poor Millennial behavior recently. The behavior was around providing me with what I had previously asked for on time and in the form I needed it. I had asked for it twice and now I was waiting. At the point that we were clearly beyond the polite lateness stage (this was one of my first interactions with the individual) and we began spiraling into the realm of rude lateness, I had a choice to make – keep going as if everything was normal (and keep waiting), or put a stop to the behavior in its tracks.